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Return And Exchange Policy

Thank you for choosing TBJ Hair Creations. We appreciate your choice. Please take a moment to review our Return & Exchange Policy to ensure a smooth experience should you needs to return a product. Your satisfaction is our priority.

General Conditions

Products Not Eligible for Return or Exchange

Return Process

  1. Initiate Return: Please email us at tbjhaircreations.com within 5 (Five) days of receiving the product. Please include a brief explanation for the return and attach a video recording that clearly shows the defect observed while unpacking the package after delivery.
  2. Approval: Our dedicated team will carefully review your request. If your return is deemed eligible, we will approve it and arrange for a reverse pickup.
  3. Quality Check (QC): Upon receiving the product, it will undergo a thorough quality check. If it meets our return criteria, we will arrange the replacement.

Important Instructions

Contact

For any inquiries or assistance, please do not hesitate to reach out to us at tbjhaircreations@gmail.com Our team is here to ensure your satisfaction with every aspect of your TBJ Hair Creations experience.

By using our services, you agree to the terms and conditions outlined in this Return and Exchange Policy.

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