Thank you for choosing TBJ Hair Creations. We appreciate your choice. Please take a moment to review our Return & Exchange Policy to ensure a smooth experience should you needs to return a product. Your satisfaction is our priority.

General Conditions

• Returns or exchanges are only accepted within 5 days of receiving the product, with the requirement of sharing the package opening video recording.
• Sale or discounted orders are not eligible for return or exchange.
• A valid reason must be provided for the return or exchange.
• After 5 days, no returns or exchanges will be processed.

Products Not Eligible for Return or Exchange

• Sale orders or discounted products
• Products that have been colored, chemically treated, or damaged due to styling post-purchase

Return Process

1. Initiate Return: Please email us at tbjhaircreations.com within 5 (Five) days of receiving the product. Please include a brief explanation for the return and attach a video recording that clearly shows the defect observed while unpacking the package after delivery.
2. Approval: Our dedicated team will carefully review your request. If your return is deemed eligible, we will approve it and arrange for a reverse pickup.
3. Quality Check (QC): Upon receiving the product, it will undergo a thorough quality check. If it meets our return criteria, we will arrange the replacement.

Important Instructions

• Please ensure the product is in its original condition, with no signs of use or alteration. Products that have been washed, cut, colored, chemically treated, or brushed for curly or wavy hair will not be accepted.
• To expedite the process for damaged or defective products, kindly record an unboxing video before opening the courier seal.
• When returning the product, please clearly mention your order number and contact details on the package.
• A deduction of INR 300 will be applied to cover logistics, prepping, and packaging costs for all returns/exchanges.

Contact

For any inquiries or assistance, please do not hesitate to reach out to us at tbjhaircreations@gmail.com Our team is here to ensure your satisfaction with every aspect of your TBJ Hair Creations experience.

By using our services, you agree to the terms and conditions outlined in this Return and Exchange Policy.